Need to Return a Product?

How to Return an Item

We understand that sometimes a purchase doesn’t work out. Here's how to get started with a return:

✅ Step 1: Check eligibility

Some items are final sale and not eligible for return. These include:
wind instruments, bulk paper, kite paper, lesson books, magazines, books, pacifiers, teethers, liquids, and more.
See our full return policy for the complete list.

✅ Step 2: Log into your account

Go to the customer login page and enter the same email used at checkout, then click Continue.

✅ Step 3: Find your order

A list of your past orders will appear. Select the one with the item(s) you’d like to return.

✅ Step 4: Choose your item(s) and reason for return

If you choose “Other” or have something important to share, leave a note in the comments box.

✅ Step 5: Click Request Return

We’ll review your request within 2–4 business days (excluding weekends and holidays).
If you don’t hear back:

✅ Step 6: Wait for instructions

If your return is approved, we’ll send you instructions by email, including the return shipping address. 

✅ Step 7: Pack your items with care

Use plenty of internal padding so items don’t shift or break during transit.
❗ We can’t accept returns for items that arrive damaged from poor packing, or that show signs of wear or use.

Important Return Shipping Info

We want your return to arrive safely—here’s what you need to know:

Return Shipping is Your Responsibility

Unless your item is defective or we made an error, the cost of return shipping is up to you.

  • Tracking is required
  • Insurance is strongly recommended

About Refunds and Shipping

  • Original shipping charges are non-refundable, even if your return is approved.
    (We don’t receive those fees back from USPS or UPS.)

If You Use Our Return Portal

  • You'll see real-time USPS or UPS rates based on your distance, item weight, and size.
  • If a label doesn’t generate automatically, we’ll send a link to finish your return shipping.

If You Use Your Own Shipping Label

  • Please email or text us your tracking number so we know it’s on the way.
  • Be sure to choose a method that includes both tracking and insurance for the full value of your return.

❗ Why Insurance Matters

We are not responsible for returns that are lost or damaged in transit.
If your return is uninsured and something goes wrong, we can’t reimburse, refund, or replace the item.

Insurance gives you a way to recover your costs directly from the shipping carrier (like USPS, UPS, FedEx, etc.).