Contact Alder and Alouette
Need to get in touch? We'd love to hear from you!
As a small family business, our team works a combination of home and office schedules, and we're often away from the office phone while packing orders or working in the shop. The quickest way to reach us is by email or text message.
Business Hours (Pacific Time)
Our regular customer service and order processing hours are:
Monday–Thursday: 10:00 AM – 4:00 PM
Friday: Limited Hours
Saturday & Sunday: Closed
As a small family business, we often work behind the scenes outside these hours. However, responses and order processing may be limited on Fridays, weekends, holidays, or during family and business commitments.
We are also closed on federal holidays and on additional dates announced on our website homepage, through our email newsletter, and on our social media accounts.
Additional Annual Closures
- Thanksgiving (Wednesday, Thursday, Friday, Saturday, and Sunday)
- Christmas Eve Day through New Year's Day
- Approximately one week each year for inventory (typically December/January).
- Online orders may still be placed during this time, but processing and shipping will not occur until we return.
Contact Information
Email: info@alderandalouette.com
Text or Voicemail: 360-358-3387
Mailing Address
Alder & Alouette (Lilly and Skye, LLC)
625 W Railroad Ave #339
Shelton, WA 98584
Contact Form
Prefer to send a message? Use our contact form, and one of our team members will respond as soon as possible—typically within 48 hours during our regular business hours.