Need to get in touch? We'd love to hear from you!

As a small family business, our team works a combination of home and office schedules. Because of this, our office phone is not always staffed. The quickest way to reach us is by email or text message.

Business Hours (Pacific Time)

Our regular customer service and order processing hours are:

Monday–Thursday: 10:00 AM – 4:00 PM
Friday: Limited Hours
Saturday & Sunday: Closed

As a small family business, we often work behind the scenes outside these hours. However, responses and order processing may be limited on Fridays, weekends, holidays, or during family and business commitments.

We are also closed on federal holidays and on additional dates announced on our website homepage, through our email newsletter, and on our social media accounts.

Additional Annual Closures

• Thanksgiving
• Christmas Eve through New Year's Day
• Approximately one week each year for inventory (typically December/January). Online orders may still be placed during this time.

Contact Information

Email: info@alderandalouette.com

Text or Voicemail: 360-358-3387

Mailing Address

Alder & Alouette (Lilly and Skye, LLC)
625 W Railroad Ave #339
Shelton, WA 98584

Contact Form

Please complete the form below, and one of our team members will respond as soon as possible—typically within 48 hours or less during our regular business hours.

For the fastest response, we recommend contacting us by email or text, as we are often away from the office phone while assisting customers, packing orders, or working throughout the shop.